Do I have to use flatfair No Deposit?

No. flatfair No Deposit is optional.

Your landlord or letting agent may offer No Deposit as an alternative, but you should be able to decide whether to use it or provide the cash-deposit arrangement available for the tenancy.

What should I compare before deciding?

Before choosing, compare:

• the No Deposit joining fee;
• the traditional cash-deposit amount;
• whether each payment is refundable;
• your responsibilities if a charge arises;
• the cancellation terms; and
• the amount of money you need available when moving.

The No Deposit fee is a smaller, non-refundable service fee.

A traditional cash deposit requires a larger upfront payment but may be returned at the end of the tenancy, subject to any agreed or established deductions.

Can my landlord or letting agent require No Deposit in England?

In England, current government guidance says that tenants can choose to use a deposit replacement product, but a landlord or letting agent cannot require a tenant to enter a contract for that service as a condition of the tenancy.

You can read the current Tenant Fees Act guidance for tenants on GOV.UK.

Different rules may apply in Wales and Scotland. Ask the letting agent which tenancy law applies and seek independent advice if you are unsure.

What if the tenants in a joint household do not agree?

Tell the letting agent before anybody accepts the terms or makes payment.

Every named tenant included in the No Deposit plan must complete the required registration steps. The letting agent must confirm whether the household can proceed with No Deposit or which alternative deposit arrangement is available.

What if I have already paid?

Limited cancellation rights may apply if you act within the relevant cancellation period and the tenancy or service has not started.

Contact the letting agent and flatfair promptly. Keep copies of the invitation, payment confirmation and any communications about whether No Deposit was optional.

If you believe you were required to make a payment that was not permitted, consider obtaining independent housing or legal advice.

This article provides general information and is not legal advice.