Contact flatfair as soon as you know you cannot pay an accepted, agreed or adjudicated charge by the deadline. Explaining your circumstances does not cancel the debt, but early contact gives flatfair the best opportunity to explain available options.
What should I do first?
- Check that the case outcome and balance are correct.
- Pay any amount you can safely pay through the authorised route.
- Contact flatfair before the deadline.
- State the property address, case reference, amount due and when you expect to be able to pay.
- Explain any accessibility need, vulnerability or urgent financial circumstance that affects communication or payment.
Can I have a payment plan?
A payment arrangement may be considered, but it is not automatic and must be confirmed in writing. Do not assume that making a small payment or sending an email changes the original deadline.
What happens if I ignore the balance?
The amount remains due and may move into debt-recovery action under the applicable terms. This can add contact and formal recovery steps. Engage promptly and keep copies of every agreement and payment.
Where can I get independent help?
You can contact a free, independent debt-advice organisation or housing adviser. They can help you review your budget, understand priority debts and prepare an affordable proposal. flatfair cannot provide independent financial or legal advice.
How can flatfair make communication accessible?
Tell flatfair what adjustment would help - for example, extra time to understand information, communication in writing or support from an authorised representative. Requests are considered in line with the vulnerable-customer and accessibility process.
Comments
0 comments
Please sign in to leave a comment.