How do I review and respond to proposed end-of-tenancy charges? – flatfair

Review each proposed charge separately and respond before the deadline shown in your flatfair account. You can accept an evidenced amount, make a reasoned counter-offer or dispute a charge you believe is not owed.

What should a proposed charge show?

A clear charge should show:

the tenancy obligation said to have been broken;
the relevant condition or balance at the start;
what changed and why the tenant is responsible;
the landlord's actual, reasonable financial loss; and
how the final amount was calculated.

An invoice or estimate can show a cost, but it does not by itself prove that the tenant caused the loss or owes the full amount.

How should I check common charges?

Cleaning: compare check-in and check-out cleanliness, not an automatic professional-cleaning requirement.
Damage or missing items: consider fair wear and tear, age, quality, useful life, repair before replacement and betterment.
Rent: compare the signed agreement with the full rent statement and the lawful tenancy end date.
Bills or contractor costs: check the contractual basis, proof of actual loss and whether the cost is legally recoverable in your country.

How do I respond?

Open the case and read every description and calculation.
Download the landlord's evidence.
Choose accept, counter-offer or dispute for the relevant charge or case.
Explain your position in short factual points.
Upload your best documents and dated images.
Submit before the displayed deadline and save the confirmation.