How does the No Deposit end-of-tenancy process work?

No Deposit gives you the opportunity to see, review and respond to any proposed end-of-tenancy charges. 

What happens at the end of the tenancy?

1. You complete the agreed check-out process, remove your belongings and return the keys.
2. Your landlord or agent records the legal end of the tenancy in flatfair.
3. If no charges are proposed, the landlord or agent completes the process and closes your No Deposit plan.
4. If charges are proposed, the landlord or agent will provide the amount, reason, calculation and supporting evidence.
5. flatfair notifies you and gives you access to the charges and evidence.
6. You can accept a charge, make a counter-offer or use the dispute process.
7. An agreed or adjudicated amount becomes payable.
8. Once the case has finished and every established charge has been paid, the landlord or agent completes the closure of the plan.

Who closes my No Deposit plan?

Your landlord or agent must complete the end-of-tenancy process in flatfair. You cannot close the plan from your tenant account, and flatfair cannot record the tenancy end in place of the landlord or agent.

Leaving the property or returning the keys does not automatically close your plan.

If you have moved out and your plan is still active, contact your landlord or agent and ask them to record the tenancy end. If they confirm that they have completed the process but your plan still appears active, contact flatfair support.

What are the time limits?

The standard end-of-tenancy timetable is:

• The landlord or agent is asked to submit proposed charges within 28 days of the legal tenancy end. A submission after 28 days is not automatically invalid.
• You have 10 days from flatfair’s notification to respond to the proposed charges.
• Each party has 7 days to respond to a counter-offer.
• When a dispute is being prepared for adjudication, both parties have 5 days to add their final evidence.
• The adjudicator has up to 28 days to issue a decision after receiving a complete case.
• An established balance must be paid within 5 days of the payment notification.

Always check the deadline displayed in your flatfair account and emails.

What charges can be proposed?

A landlord or agent can propose charges for an evidenced financial loss connected with the tenancy, including:

• cleaning required to restore the evidenced check-in standard;
• damage beyond fair wear and tear;
• missing items;
• unpaid rent;
• unpaid bills that you were responsible for; or
• another breach that caused an evidenced financial loss.

A proposed charge is not automatically owed. You can examine the evidence and then respond through flatfair.

What happens if I do not respond?

If you do not respond within 10 days, flatfair reviews the information submitted. A charge supported by sufficient evidence can be treated as accepted under the No Deposit process.

Do not ignore a notification because you disagree with the charge. Open the case and submit your response before the deadline.

For help preparing your evidence, see How should I prepare for check-out and record the property condition?