How does the No Deposit end-of-tenancy process work? – flatfair

At the end of a No Deposit tenancy, the landlord or agent can propose charges for an evidenced financial loss, and you can accept, negotiate or dispute them through flatfair. No money is automatically deducted because you did not pay a cash deposit.

What happens when the tenancy ends?

The agent records the lawful tenancy end and either closes the plan with no charges or starts an end-of-tenancy case.
The landlord or agent describes each proposed charge, shows the calculation and uploads evidence.
flatfair notifies the tenants and gives them a response deadline.
The tenants can accept the charges, make a counter-offer or dispute them.
If the parties agree, the settlement becomes payable.
If they do not agree, an eligible dispute can be referred for adjudication.
The adjudicator's decision establishes the amount due through this process.

What are the standard time limits?

Landlords or agents normally have up to 28 days after the lawful tenancy end to submit charges, however this can be extended at our discretion and a submission after this period does not impact the validity of charges submitted. The tenant has 10 days to respond and the parties a further 7 days to respond to any counter proposals.

What can a proposed charge include?

A charge can relate to matters such as unpaid rent, damage beyond fair wear and tear, missing items, cleaning needed to restore the evidenced check-in standard or another recoverable loss under the tenancy. The rules differ across England, Wales and Scotland.

What should I do when I receive a case?

Open every charge and download the evidence.
Compare it with the tenancy agreement, inventory, check-in evidence and your own records.
Respond before the displayed deadline, even if you are waiting for one document.
Upload clear evidence for any amount you challenge.
Keep copies of all offers and the final outcome.

Do not ignore the case. If no response is made, charges may be accepted on your behalf