How to accept a charge

If your landlord or agent submits a charge against you at the end of your tenancy, you will receive an email notification complete with the charge details.

Once a charge has been submitted, tenants must respond within 10 days, otherwise, the charge may be deemed as accepted.

If you would like to accept a charge, follow these steps:

• Log in into your flatfair dashboard
• Open your current membership 
• Review the charge(s) and click Accept 
• Once all charges are accepted, you have five days to complete the payment using a card of your choice 
• After all charges have been fully resolved and paid, the membership will be closed.

(Note: all tenants are jointly and severally liable for paying the charges i.e. if there are multiple tenants in the household an agreement will need to be reached between them)

Remember: Acting fairly and in good faith when it comes to negotiating charges and paying promptly for any established charges may mean you'll be eligible for a discount if you choose to use flatfair again.