How does flatfair's end of tenancy process work?

Letting agents or landlords can submit proposed charges at the end of a tenancy if they believe the tenants are responsible for the costs of damages or unpaid rent. 

This is what you should expect: 

• If your landlord or agent wants to submit charges, they'll do so directly through flatfair 
• You'll receive email notification of these, along with any supporting evidence
• You can accept, counter or dispute the charges 
• If you don't respond within 10 days, flatfair may deem that you have accepted the charges
• If you counter the proposed charge, you and your landlord can then negotiate until either an agreement is reached or the case is passed to an independent adjudicator
• If you choose to refer a charge to adjudication, you will need to pay an upfront adjudication fee of £25. This will be refunded to you if the final amount awarded by the adjudicator is significantly less than the proposed charge (i.e. if your challenge is successful)
• Once a charge is established (either by your agreement or by adjudication), you‘ll have five days to complete payment using your choice of either bank transfer or card
• Once the charges are resolved, the plan is closed

Important! We may have to take legal action against you if you don’t pay for any lawful and established charges.