How do I update my contact or payment details?

Update editable contact details in your flatfair account, or contact flatfair if the field cannot be changed. Ask your agent to correct information that forms part of the tenancy, such as a legal name, property address, rent or tenant list.

How to update contact/payment details

1. Sign in with the email address currently linked to the account.
2. Open your profile or account settings.
3. Change any editable phone number, card detail or contact fields.
4. Complete any verification step and save the change.

If you cannot access the old email address or the email field is locked, contact flatfair. You may be asked to verify your identity before the account is changed.

How to correct tenancy information

Contact the letting agent if any of the following is wrong:

• your legal name;
• the property address;
• the rent or payment frequency;
• the tenancy parties; or
• the tenancy start or end information.

Do not create a second account or make another payment to work around incorrect tenancy details.

What information should I never send?

Never email your password, one-time security code, full card number, card security code or online-banking password. flatfair may ask for a payment reference or the last four digits of a payment card when investigating a transaction.