How to submit rent arrears as end of tenancy charges

Providing a comprehensive description of rent arrears charges helps ensure charges are reviewed by our team without delay. Some common scenarios are listed below, with the type of information that should be included in the rent arrears description.

The tenant has not paid for the final month
In this case, detailing the time periods in which rent was unpaid and the amount unpaid is sufficient, e.g. “Tenant did not pay rent in the final month of the lease (December 2022). Rent amount for Dec 2022 is £1000.”

Early release from tenancy contract
In this case, please provide details about the early release. This should include:

• Any agreement reached (with evidence) between the landlord and tenant about the early release, e.g. “Tenant was obliged to pay rent until the property was re-let and the rent statement shows that tenant did not pay for the 1 month the property was left vacant”
• If and when the property was re-let after the early release
• If the property was re-let, the rent amount the new tenancy is yielding

History of rent arrears throughout the tenancy
Similar to the tenant not paying rent in the final month, explaining the time periods in which rent was unpaid and the amount unpaid is sufficient, e.g. “Tenant did not pay rent for the last three months of the lease (Oct - Dec 2022). The rent amount per month is £1500.”

Rent in lieu of notice whether for AST or for a statutory periodic tenancy
In this case, please provide details about the notice requirement and evidence that the tenant had not provided the notice. This should include:

• Agreed upon notice period that was required to indicate the termination of the tenancy
• Whether the fixed tenancy period had finished, and the tenancy had moved to a statutory periodic tenancy

In all of these cases, besides the description, please also remember to include a full rent statement for the duration of the tenancy. The rent statement should show a total debit amount, total credit received, and a complete history of rent debited and credited during the tenancy.

Important! You can only send your end of tenancy charges (rent arrears and dilapidations charges) once so make sure all information is entered correctly and that no charges have been forgotten. After you've submitted the end of tenancy charges, your tenants will receive an email letting them know. They can then choose to accept and pay, send a counter charge or raise a dispute.