Letting agents or landlords can submit proposed charges at the end of a tenancy if they believe the tenants are responsible for the costs of damages or unpaid rent.
This is what you should expect:
- If your landlord or agent wants to submit charges, they'll do so directly through flatfair
- You'll receive email notification of these, along with any supporting evidence
- You can accept, counter or dispute the charges
- If you don't respond within 10 days, flatfair will automatically deem that you have accepted the charges
- If you counter the proposed charge, you and your landlord will have a further 7 days to try to reach an agreement before the case is automatically referred to adjudication
- If you choose to refer a charge to adjudication, you will need to pay an upfront adjudication fee of £25. This will be refunded to you if the final amount awarded by the adjudicator is less than the proposed charge (i.e. if your challenge is successful)
- Once a charge is established (either by your agreement or by adjudication), you‘ll have five days to complete payment using your choice of either bank transfer or card
- Once the charges are resolved, the plan is closed
Important! We may have to take legal action against you if you don’t pay for any lawful and established charges.