Letting agents or landlords can submit proposed charges at the end of a tenancy if they believe the tenants are responsible for the costs of damages or unpaid rent.
This is what you should expect:
- If your landlord or agent wants to submit charges, they'll do so directly through flatfair
- You'll receive email notification of these, along with any supporting evidence
- You can accept, counter or dispute the charges
- If you don't respond within 10 days, flatfair will automatically deem that you have accepted the charges.
- If you counter the proposed charge, you and your landlord will have a further 7 days to try to reach an agreement before the case is automatically referred to adjudication.
- If you choose to refer a charge to adjudication, you will need to pay an upfront adjudication fee of £25. This will be refunded to you if the final amount awarded by the adjudicator is less than the proposed charge (i.e. if your challenge is successful).
- Once a charge is established (either by your agreement or by adjudication), you‘ll have five days to complete payment using your choice of either bank transfer or card
- Once the charges are resolved, the plan is closed.
Important! We may have to take legal action against you if you don’t pay for any lawful and established charges. This could result in increased costs for you.