Damola
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Recent activity by Damola-
Debt collection activity
In the event that flatfair's end of tenancy team has been unable to obtain payment from an outstanding invoice, they will have to refer the case to our collections manager for further action. If yo...
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Appointment Only, when payment is made upon collection
An Appointment Only offer is when the landlord has agreed to appoint flatfair as it’s authorised debt recovery agent to recover the established charge or the sum indicated in the offer. flatfair sh...
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How to dispute a charge
If a charge can't be resolved, you may raise a dispute directly through flatfair. Just as with deposit schemes, flatfair helps the parties bring disputed charges to a conclusion by providing Indepe...
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What happens when there’s a dispute?
If the charges submitted following the end of the tenancy can’t be successfully negotiated between the parties on our platform, the case can be referred for Independent Dispute Resolution. The adju...
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Contact us
Get in touch To get in touch with the flatfair team, you can either: Email support@flatfair.co.uk for general support enquiries or endoftenancy@flatfair.co.uk if the enquiry relates to end of tena...
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How do I calculate household affordability?
If you have multiple tenants, it’s really important to work out that their combined household income covers the affordability required for the tenancy to be eligible for flatfair. If it doesn’t the...
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How do I make a counter-offer or negotiate end-of-tenancy charges?
Make a counter-offer when you accept that some amount is owed but disagree with the amount proposed. State the amount you offer, explain the calculation and upload evidence before the negotiation d...
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How do I sign up and pay for flatfair No Deposit?
Your letting agent must create the No Deposit plan before you can sign up.flatfair then sends each named tenant an invitation to review the tenancy details, accept the terms and pay the amount show...
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How long does flatfair Tenant Guarantor last, and what happens if my tenancy changes?
flatfair Tenant Guarantor is linked to the named tenant, property, tenancy and agreed rent share shown in the Tenant Guarantor agreement. Subject to the agreement terms, the service may continue fo...
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Assignment and Appointment Offers
This type of offer has two types of debt classifications for the established sum due to the landlord. Under the Assignment, flatfair offers to purchase the debt from the landlord that the tenant o...