Damola
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Recent activity by Damola-
If my referencing provider states acceptable, is it acceptable for flatfair?
Not always, it is strongly recommended to always check that the referencing result meets the flatfair eligibility criteria. There are times when a reference report will indicate that a tenant is ac...
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How do I accept and pay end-of-tenancy charges?
Accept a charge only after reviewing its description, amount and supporting evidence. Accepting confirms that you agree to pay the full amount shown.How does a charge become payable?A charge become...
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How do I check whether my No Deposit plan is active?
Your No Deposit plan is active only when your flatfair account shows an active status or flatfair has confirmed activation in writing. Paying your own fee does not always activate the whole househo...
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How much does flatfair No Deposit cost?
The standard flatfair No Deposit fee is the higher of:28% of one month’s rent, plus VAT; or£120, plus VAT.This is the total fee for the tenancy. Your invitation shows the exact total and the amount...
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What does flatfair Tenant Guarantor cover?
Subject to the Tenant Guarantor agreement, flatfair gives the landlord a limited contractual guarantee for certain unpaid rent and certain eligible legal costs connected with possession action for ...
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Appointment Only, when payment is made upon collection
An Appointment Only offer is when the landlord has agreed to appoint flatfair as it’s authorised debt recovery agent to recover the established charge or the sum indicated in the offer. flatfair sh...
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What happens when there’s a dispute?
If the charges submitted following the end of the tenancy can’t be successfully negotiated between the parties on our platform, the case can be referred for Independent Dispute Resolution. The adju...
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Contact us
Get in touch To get in touch with the flatfair team, you can either: Email support@flatfair.co.uk for general support enquiries or endoftenancy@flatfair.co.uk if the enquiry relates to end of tena...
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How do I calculate household affordability?
If you have multiple tenants, it’s really important to work out that their combined household income covers the affordability required for the tenancy to be eligible for flatfair. If it doesn’t the...
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How do I make a counter-offer or negotiate end-of-tenancy charges?
Use a counter-offer when you want to propose a different settlement amount for a charge.When should I make a counter-offer?A counter-offer is appropriate when:you accept responsibility but disagree...