Damola
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Recent activity by Damola-
Complaints Handling Policy
This Policy relates to the provision of the flatfair service and outlines all of the information if you’re considering submitting a formal complaint. What we believe flatfair aims to provide you wi...
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If my referencing provider states acceptable, is it acceptable for flatfair?
Not always, it is strongly recommended to always check that the referencing result meets the flatfair eligibility criteria. There are times when a reference report will indicate that a tenant is ac...
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Tenant's guide to payment problems when joining flatfair
If your flatfair payment is unsuccessful, we recommend reading through our list of common payment issues below. If any funds have left your account but the payment has not been successful, they are...
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Debt collection activity
In the event that flatfair's end of tenancy team has been unable to obtain payment from an outstanding invoice, they will have to refer the case to our collections manager for further action. If yo...
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Appointment Only, when payment is made upon collection
An Appointment Only offer is when the landlord has agreed to appoint flatfair as it’s authorised debt recovery agent to recover the established charge or the sum indicated in the offer. flatfair sh...
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How to dispute a charge
If a charge can't be resolved, you may raise a dispute directly through flatfair. Just as with deposit schemes, flatfair helps the parties bring disputed charges to a conclusion by providing Indepe...
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What happens when there’s a dispute?
If the charges submitted following the end of the tenancy can’t be successfully negotiated between the parties on our platform, the case can be referred for Independent Dispute Resolution. The adju...
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Contact us
Get in touch To get in touch with the flatfair team, you can either: Email support@flatfair.co.uk for general support enquiries or endoftenancy@flatfair.co.uk if the enquiry relates to end of tena...
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How do I calculate household affordability?
If you have multiple tenants, it’s really important to work out that their combined household income covers the affordability required for the tenancy to be eligible for flatfair. If it doesn’t the...
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Assignment and Appointment Offers
This type of offer has two types of debt classifications for the established sum due to the landlord. Under the Assignment, flatfair offers to purchase the debt from the landlord that the tenant o...