About flatfair Deposits

How do I know my payment is secure?

We have partnered with Truelayer, a secure payment provider to instantly collect your deposit through Open Banking or you are able to make the payment via bank transfer, if preferred. We then automatically register the deposit into your agent's preferred deposit scheme.

What if I decide to opt for flatfair No Deposit?

If you decide to opt for flatfair No Deposit over a traditional deposit you will save on your upfront costs. When you receive an invitation to the platform you will be presented with your eligible options and if you decide to opt for No Deposit you will be asked to sign up to our terms and conditions and make your payment.

Once this payment has been made, your agent will contact you to discuss the next steps.

Please note that if there are multiple tenants, the flatfair membership will be split equally and all parties invited to the platform to sign up and pay.

Can I make a payment with a credit or debit card?

Unfortunately, you are only able to make payments via open banking or bank transfers through the flatfair platform. Please contact support@flatfair.co.uk if you are experiencing difficulties.

Can the traditional deposit payment be split between tenants?

Yes, if you wish to split the payments then you can share the details with your co-tenants and payment must be made via manual bank transfer and not open banking. Please note that until the full amount is paid your deposit will not be registered. It is important that this is completed before the commencement of your tenancy.

If you are having difficulties in making the payment please contact support@flatfair.co.uk. 

How will I receive my deposit back at the end of my tenancy?

Currently, flatfair automates your deposit registration only. At the end of your tenancy, all the end-of-tenancy checks take place as normal and if there are any deductions you will agree on these with your agent directly. Your agent is solely responsible for releasing any/all remaining funds in the same way they do today.

What if my tenancy doesn’t go ahead?

If you did not move into the property and the tenancy did not begin, please contact the team at support@flatfair.co.uk. If you have already made payment you will need to contact your agent directly so they can arrange a reimbursement through their preferred deposit scheme.

The deposit amount is incorrect

If the deposit amount shown is incorrect, please contact your agent directly and they will be able to amend this for you.