If your flatfair payment is unsuccessful, we recommend reading through our list of common payment issues below. If any funds have left your account but the payment has not been successful, they are usually remitted back by your bank within 24 hours but this will depend on your specific bank provider.
flatfair are unable to guarantee that your payment will be successful as with any payment, issues may arise that are out of our control.
Postcode Verification Issue:
The system is automatically rejecting your payment as the incorrect postcode associated with your card has been entered. If you believe you are entering the correct information, please contact your bank directly to clarify your billing address. Your bank will be able to confirm the correct billing address associated with your debit card.
CVC Verification Issue:
If you receive the following error message with your payment: “CVC verification issue, please check the card details”, your payment has been automatically declined as an incorrect CVC number was entered.
As a reminder, your CVC number is most often the last 3 digits on the signature strip on the back of your card. If this is not working, we encourage you to reach out to your bank to confirm the correct CVC number before attempting to make the payment again.
If you receive the following error message with your payment: “The card was declined, please make sure you have sufficient funds and not using a prepaid card”, we would recommend reaching out to your bank provider directly as you may unknowingly have insufficient funds or be using a prepaid card. Here at flatfair, we are not able to accept prepaid cards.
Authentication problem with your card:
If you believe to be entering the correct information but you are receiving the following error message with your payment “Authentication problem with your card issuer”, we would recommend reaching out to your bank provider directly as you may be required to provide authorisation for the payment to be successful.
The debit card is not in your own name:
We require all tenants to pay for their flatfair check-in fee using their own debit card in their own name. Your payment will be unsuccessful if you are using a debit card that’s not in your own name. If you do not have a debit card, we would recommend reaching out to your letting agent directly as you may be required to utilise a traditional deposit if you’re unable to make the payment.
International debit cards:
We recommend that you use a UK debit card to make the payment for your flatfair check-in fee as we can’t guarantee that any international debit cards will be accepted by our payment system.
If you have any other questions please contact our support team at email@example.com