How to close a membership without submitting charges for damages or rent arrears against your tenants.
If you are satisfied with the returned conditions of the property and that there aren't any late payments, you can close the membership without charges.
To close a membership without charges, follow the steps below:
- Log in into your flatfair dashboard
- Select the relevant property
- Click Close and then select Close Now
- To help you avoid accidentally closing a membership, please type the word "close" in the space provided and click Close Now.
Important! Once a membership is closed, it cannot be re-opened, nor can end of tenancy charges be submitted following that. Before closing without charges, please make sure it is the correct property and double-check that no end of tenancy charges are required.