Damola
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Articles
Recent activity by Damola-
How to facilitate a change of sharer
When you have multiple tenants in a tenancy and either you have a change of tenant or a tenant has left the property mid-tenancy, it is essential that you keep the flatfair plan up to date with the...
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What is the flatfair offer?
If a tenant doesn’t settle their lawful charges at the end of a tenancy, flatfair may offer to purchase debt from landlords. flatfair then takes ownership of the recovery process. Landlords may als...
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Complaints Handling Policy
This Policy relates to the provision of the flatfair service and outlines all of the information if you’re considering submitting a formal complaint. What we believe flatfair aims to provide you wi...
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Contact us
Get in touch To get in touch with the flatfair team, you can either: Email support@flatfair.co.uk for general support enquiries or endoftenancy@flatfair.co.uk if the enquiry relates to end of tena...
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Appointment Only, when payment is made upon collection
An Appointment Only offer is when the landlord has agreed to appoint flatfair as it’s authorised debt recovery agent to recover the established charge or the sum indicated in the offer. flatfair sh...
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How to dispute a charge
If a charge can't be resolved, you may raise a dispute directly through flatfair. Just as with deposit schemes, flatfair helps the parties bring disputed charges to a conclusion by providing Indepe...
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What does flatfair consider rent in advance?
At flatfair, if rent in advance is indicated as a condition on a tenant’s reference report, then we require that the rent is paid in advance for the duration of the tenancy. The minimum term for r...
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Debt collection activity
In the event that flatfair's end of tenancy team has been unable to obtain payment from an outstanding invoice, they will have to refer the case to our collections manager for further action. If yo...
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What are the reasons for a flatfair membership extension?
There are multiple reasons for extending a flatfair membership. The options available on our platform when carrying out an extension are: New fixed term or statutory periodic If a tenant would lik...
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How to extend memberships if the tenant(s) decides to stay past their initial term
A flatfair membership will expire in line with the end date of the original tenancy or within 24 months from the original tenancy start date (whichever comes first). It is very important that you r...