Damola

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  • Complaints Handling Policy

    This Policy relates to the provision of the flatfair service and outlines all of the information if you’re considering submitting a formal complaint. What we believe flatfair aims to provide you wi...

  • How to dispute a charge

    If a charge can't be resolved, you may raise a dispute directly through flatfair. Just as with deposit schemes, flatfair helps the parties bring disputed charges to a conclusion by providing Indepe...

  • What does flatfair consider rent in advance?

    At flatfair, if rent in advance is indicated as a condition on a tenant’s reference report, then we require that the rent is paid in advance for the duration of the tenancy.  The minimum term for r...

  • Debt collection activity

    In the event that flatfair's end of tenancy team has been unable to obtain payment from an outstanding invoice, they will have to refer the case to our collections manager for further action. If yo...

  • How to facilitate a change of sharer

    When you have multiple tenants in a tenancy and either you have a change of tenant or a tenant has left the property mid-tenancy, it is essential that you keep the flatfair plan up to date with the...

  • What are the reasons for a flatfair membership extension?

    There are multiple reasons for extending a flatfair membership. The options available on our platform when carrying out an extension are: New fixed term or statutory periodic If a tenant would lik...

  • How to extend memberships if the tenant(s) decides to stay past their initial term

    A flatfair membership will expire in line with the end date of the original tenancy or within 24 months from the original tenancy start date (whichever comes first). It is very important that you r...

  • flatfair policies

    By browsing our website, you automatically agree to our Privacy Policy and Website Terms of Use. You can review both of these documents by clicking on the buttons below:  Privacy Policy Website Ter...

  • Vulnerable Customer Policy

    No one is immune to being vulnerable - it can happen to anyone, at any stage of life, under a variety of circumstances. We understand that this can lead to situations where you may need more help f...

  • How to accept a charge

    If your landlord or agent submits a charge against you at the end of your tenancy, you will receive an email notification complete with the charge details. Once a charge has been submitted, tenants...