Claire Walker

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  • Why should every tenant use flatfair?

    If you’re fed up with expensive deposits that often overlap between tenancies, flatfair’s No Deposit is for you. We’re also a great choice if you want an easy, fair way to pay for – or dispute – ch...

  • Is my liability unlimited?

    When you signed your Tenancy Agreement you agreed to be liable for any end of tenancy charges that occur during the tenancy. This liability is not limited to just the amount of the deposit or No De...

  • What happens if the rent increases?

    When a tenant has lived in a property for a while, sometimes a landlord may decide to increase the rent. For traditional deposits, tenants are not expected to top-up their initial deposit amount an...

  • Do tenants have to agree to use No Deposit?

    Yes, all tenants have the choice whether they want to rent deposit-free or pay a traditional deposit. If they would like to use our No Deposit solution, tenants will need to sign up to flatfair and...

  • What are flatfair’s criteria for properties?

    In order to let your property with flatfair’s No Deposit solution, it needs to fulfil the following criteria: Agents must have explicit permission from the property owner (landlord) by form of wri...

  • Resolve for landlords and agents

    There are two ways to use Resolve: If you have already spoken to your tenants and have information about their current situation, you can go straight to proposing a rent arrears repayment plan by ...

  • Resolve for tenants

    With Resolve, you can notify your agent or landlord about changes in your financial situation that may impact your ability to pay your rent in full or partially. Just follow these steps to begin th...

  • What are flatfair's referencing criteria for private tenants?

    To qualify for flatfair, tenants and guarantors must be fully referenced and have their income verified by a third party referencing provider. Tenants also need the right to rent in the UK, which s...

  • Complaints Handling Policy

    This Policy pertains to the provision of the flatfair service and outlines all of the information you’re considering submitting a formal complaint. What we believe Flatfair aims to provide you with...

  • Contact us

    Get in touch To get in touch with the flatfair team, you can: Email support@flatfair.co.uk or Login to your account and use the live chat service by clicking on the bubble icon on the bottom right...