Claire Walker

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Articles

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  • What happens if the rent increases?

    When a tenant has lived in a property for a while, sometimes a landlord may decide to increase the rent. For traditional deposits, tenants are not expected to top-up their initial deposit amount an...

  • Do tenants have to agree to use No Deposit?

    Yes, all tenants have the choice whether they want to rent deposit-free or pay a traditional deposit. If they would like to use our No Deposit solution, tenants will need to sign up to flatfair and...

  • Resolve for landlords and agents

    There are two ways to use Resolve: If you have already spoken to your tenants and have information about their current situation, you can go straight to proposing a rent arrears repayment plan by ...

  • Resolve for tenants

    With Resolve, you can notify your agent or landlord about changes in your financial situation that may impact your ability to pay your rent in full or partially. Just follow these steps to begin th...

  • Complaints Handling Policy

    This Policy pertains to the provision of the flatfair service and outlines all of the information you’re considering submitting a formal complaint. What we believe Flatfair aims to provide you with...

  • flatfair policies

    Privacy Policy, Website Terms of Use, Portal Terms of Use and Acceptable Use Policy By browsing our website, you automatically agree to our Privacy Policy and Website Terms of Use. You can review b...

  • Contact us

    Get in touch To get in touch with the flatfair team, you can: Email support@flatfair.co.uk or Login to your account and use the live chat service by clicking on the bubble icon on the bottom right...

  • What are the benefits of the flatfair discretionary model?

    Unlike insurers, the cover we offer to individual landlords is based on the principle of discretion. This isn't about being able to say 'no' - indeed, historically we have purchased landlord debt i...

  • What is an acceptable proof of address?

    Got questions on what an acceptable proof of address (POA) looks like? It’s worth checking your reference report to help you decide which documents you can provide, and if you need a bit more clari...

  • What are flatfair’s criteria for properties?

    In order to let your property with flatfair’s No Deposit solution, it needs to fulfil the following criteria: Agents must have explicit permission from the property owner (landlord) by form of wri...