Claire Walker

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  • Does Boost cover unpaid rent?

    Boost protection doesn’t cover unpaid rent. It works on top of a traditional deposit or flatfair No Deposit to give additional damage protection. So if a traditional deposit is exhausted by the cos...

  • Does Boost work for both custodial and insured deposits?

    Yes, flatfair deposit Boost can be used on both custodial and insured deposits. You’ll need to be able to provide evidence of your deposit protection certificate when it comes to any charges at the...

  • How to create a flatfair No Deposit plan for tenants

    Creating a No Deposit plan has never been easier. To create a new plan, click on the “Create plan” button in the top right corner of the homepage. Make sure you’ve got everything to hand before cre...

  • Reporting unpaid rent in the flatfair platform

    Letting agents or landlords managing their own properties need to report any missed rent payments using our unpaid rent section in the online platform.  Missed rent payments must be reported to us ...

  • What happens when there’s a dispute?

    If there’s a disagreement between any parties to a No Deposit plan, you can refer your dispute to Independent Dispute Resolution where our independent government-authorised dispute resolution prov...

  • How much does No Deposit cost?

    For agents and landlords, No Deposit is free!  For tenants, we charge a one-off check-in fee costing one week’s rent per household or £120 (+VAT), whichever is greater. Landlords can increase their...

  • Appointing flatfair to recover additional debt

    As a landlord with a No Deposit plan, you have the option to appoint flatfair to collect on your behalf any additional debt exceeding the maximum six weeks’ protection available under your plan– sa...

  • How can I join flatfair?

    flatfair is currently only working with pre-approved national letting agents. But we do work with landlords through their agents, so if you're a private or portfolio residential landlord looking to...

  • What is the difference between No Deposit and Boost?

    Our No Deposit solution offers more security than a traditional deposit. Landlords get up to an extra week of protection (one more than a traditional deposit) along with fast charge recovery, all w...

  • How much does a flatfair No Deposit plan cost?

    flatfair’s No Deposit is free for landlords and agents.  For tenants, we charge a one-off check-in worth one week’s rent per household or £120 (+VAT), whichever is greater. For example, if there ar...