Claire Walker
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Recent activity by Claire Walker-
What is flatfair’s eligibility criteria for Boost?
In order for landlords to benefit from Boost, the tenants must meet flatfair’s minimum eligibility conditions.
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Can I purchase Boost if my tenants are already in the property?
A Boost subscription can only be purchased within 30 days of the tenancy start date, so it’s important to ensure that this is done as soon as possible. For example, if Paul moves into the property ...
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Does Boost work if my tenants extend their lease?
If tenant(s) decide to extend their tenancy, the Boost plan will automatically be extended and will remain in effect, provided that the plan is extended through the flatfair platform. If the tenanc...
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I need to set up Boost for a tenancy with a traditional deposit, what documents do I need?
To top-up a traditional deposit with Boost, you’ll need: Referencing results that satisfy our minimum eligibility criteria, dated within 60 days of the tenancy start date Any supporting documents...
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What is the hierarchy for charges with a traditional deposit and Boost?
For cases where there’s a traditional deposit and Boost, the process will be that the unpaid rent costs will first be taken out of the deposit, then any remaining damage costs up to the value of si...
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How does the end of tenancy process work with Boost?
When it comes to the end of the tenancy, please make sure that you login to flatfair to let us know the date the tenants will vacate the property. This is essential as it will trigger the end of yo...
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I don’t want to submit any charges against my plan and I do not have a deposit release schedule, can I move forward?
If you are certain that you don’t want to submit any charges against a Boost plan, you will be able to close the plan with no charges, once you’ve provided us with the move out date. This option sh...
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What is the process of submitting charges when I have an existing deposit adjudication decision?
If you’ve already been through independent adjudication to resolve your deposit charges, please submit the initial adjudication decision and any supporting evidence to the flatfair platform during ...
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What is the process of submitting charges when I have a deposit and agreement from the tenants?
If you’ve managed to secure an agreement from the tenant for the additional charges that exceed the deposit amount, you’ll need to provide evidence of this agreement on the charge submission page o...
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I have an adjudication decision, does that mean that there is no further review by flatfair?
flatfair reviews all proposed charges on our online platform along with any accompanying documentation to make the process as smooth and fast as possible. Sometimes an adjudication award only deal...