Claire Walker
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Recent activity by Claire Walker-
How will I be charged for Boost?
You’ll be charged your subscription fee for Boost every month in advance. You’ll be charged your first monthly subscription fee the same day you sign up. After that, you’ll pay your subscription f...
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How do I change my payment method?
If you need to change your payment method for your Boost subscription, you can log into your account and update your payment details.
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Can I cancel my Boost subscription?
If you decide to cancel your Boost subscription you can do so on your plan page. You can cancel by giving 5 days notice before the next subscription payment date, and the subsequent charge will not...
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Can I purchase Boost at a later date?
Don’t worry, if your agent forgot to invite you to upgrade your account to Boost, or if you initially weren’t sure that Boost was the right choice for you but have since changed your mind, you can ...
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How to dispute a charge
If a charge can't be resolved, you may raise a dispute directly through flatfair. flatfair helps protect tenants by giving them direct access to a government-authorised Independent Dispute Resoluti...
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How to counter or negotiate a charge
If you believe a charge, or a charge amount, that was raised against you is inaccurate, you can always counter it. If your landlord or agent submits a charge against you at the end of your tenancy,...
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How to accept a charge
If your landlord or agent submits a charge against you at the end of your tenancy, you will receive an email notification complete with the charge details. Once a charge has been submitted, tenants...
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How do I create my Boost account?
Your letting agent will let us know that you’ve decided to sign up for Boost. Once they set you up on the platform, you’ll get an automated email invitation. Just follow the steps in the email to c...
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What happens if I miss a subscription payment?
In order to keep Boost protection in place, subscription payments must be maintained throughout the tenancy. If we’re unable to take a payment, the platform will automatically email you to let you ...
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Why should I purchase Boost if I already have a traditional deposit?
Sometimes a five week traditional deposit alone doesn’t provide landlords with enough protection against unanticipated damage. Imagine a situation where your tenant leaves the property in a bad sta...