Claire Walker
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Articles
Votes on activity by Claire Walker-
How to dispute a charge
If a charge can't be resolved, you may raise a dispute directly through flatfair. flatfair helps protect tenants by giving them direct access to a government-authorised Independent Dispute Resoluti...
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How to counter or negotiate a charge
If you believe a charge, or a charge amount, that was raised against you is inaccurate, you can always counter it. If your landlord or agent submits a charge against you at the end of your tenancy,...
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How to accept a charge
If your landlord or agent submits a charge against you at the end of your tenancy, you will receive an email notification complete with the charge details. Once a charge has been submitted, tenants...
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How do I create my Boost account?
Your letting agent will let us know that you’ve decided to sign up for Boost. Once they set you up on the platform, you’ll get an automated email invitation. Just follow the steps in the email to c...
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What happens if I miss a subscription payment?
In order to keep Boost protection in place, subscription payments must be maintained throughout the tenancy. If we’re unable to take a payment, the platform will automatically email you to let you ...
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Why should I purchase Boost if I already have a traditional deposit?
Sometimes a five week traditional deposit alone doesn’t provide landlords with enough protection against unanticipated damage. Imagine a situation where your tenant leaves the property in a bad sta...
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I have a traditional deposit, how long does it take to receive my charge payment from my Boost protection?
Once you’ve successfully completed the charge submission process, the tenant will have a 10 day window to negotiate and settle the submitted charges. If they fail to interact with the platform or y...
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How do I purchase or upgrade to Boost?
If you want to top-up your property’s protection with Boost, just contact your letting agent before your tenants moving in to let them know this is the option you'd like. flatfair is currently onl...
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How much does Boost cost?
Landlords pay a monthly subscription costing 1.5% of their monthly rental value, +VAT. In return, they’ll get speedy charge recovery and up to six weeks’ extra damage protection. For example, if Pa...
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What is flatfair’s eligibility criteria for Boost?
In order for landlords to benefit from Boost, the tenants must meet flatfair’s minimum eligibility conditions.