Claire Walker
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Votes on activity by Claire Walker-
What happens if I miss a subscription payment?
In order to keep Boost protection in place, subscription payments must be maintained throughout the tenancy. If we’re unable to take a payment, the platform will automatically email you to let you ...
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Why should I purchase Boost if I already have a traditional deposit?
Sometimes a five week traditional deposit alone doesn’t provide landlords with enough protection against unanticipated damage. Imagine a situation where your tenant leaves the property in a bad sta...
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I have a traditional deposit, how long does it take to receive my charge payment from my Boost protection?
Once you’ve successfully completed the charge submission process, the tenant will have a 10 day window to negotiate and settle the submitted charges. If they fail to interact with the platform or y...
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How do I purchase or upgrade to Boost?
If you want to top-up your property’s protection with Boost, just contact your letting agent before your tenants moving in to let them know this is the option you'd like. flatfair is currently onl...
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How much does Boost cost?
Landlords pay a monthly subscription costing 1.5% of their monthly rental value, +VAT. In return, they’ll get speedy charge recovery and up to six weeks’ extra damage protection. For example, if Pa...
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What is flatfair’s eligibility criteria for Boost?
In order for landlords to benefit from Boost, the tenants must meet flatfair’s minimum eligibility conditions.
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Can I purchase Boost if my tenants are already in the property?
A Boost subscription can only be purchased within 30 days of the tenancy start date, so it’s important to ensure that this is done as soon as possible. For example, if Paul moves into the property ...
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Does Boost work if my tenants extend their lease?
If tenant(s) decide to extend their tenancy, the Boost plan will automatically be extended and will remain in effect, provided that the plan is extended through the flatfair platform. If the tenanc...
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I need to set up Boost for a tenancy with a traditional deposit, what documents do I need?
To top-up a traditional deposit with Boost, you’ll need: Referencing results that satisfy our minimum eligibility criteria, dated within 60 days of the tenancy start date Any supporting documents...
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What is the hierarchy for charges with a traditional deposit and Boost?
For cases where there’s a traditional deposit and Boost, the process will be that the unpaid rent costs will first be taken out of the deposit, then any remaining damage costs up to the value of si...