Claire Walker
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Votes on activity by Claire Walker-
I need to set up Boost for a tenancy with a traditional deposit, what documents do I need?
To top-up a traditional deposit with Boost, you’ll need: Referencing results that satisfy our minimum eligibility criteria, dated within 60 days of the tenancy start date Any supporting documents...
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What is the hierarchy for charges with a traditional deposit and Boost?
For cases where there’s a traditional deposit and Boost, the process will be that the unpaid rent costs will first be taken out of the deposit, then any remaining damage costs up to the value of si...
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How does the end of tenancy process work with Boost?
When it comes to the end of the tenancy, please make sure that you login to flatfair to let us know the date the tenants will vacate the property. This is essential as it will trigger the end of yo...
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What is the process of submitting charges when the value of the charges does not exceed the deposit amount?
If the value of the charges does not exceed the deposit amount, you won’t be eligible for any further charge payments. Boost only provides protection for landlords if the original traditional depos...
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What is the flatfair offer letter?
Once you’ve submitted your Boost charges to the flatfair platform and they have become established, flatfair will notify you of your options which may include flatfair offering to purchase the debt...
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I don’t want to submit any charges against my plan and I do not have a deposit release schedule, can I move forward?
If you are certain that you don’t want to submit any charges against a Boost plan, you will be able to close the plan with no charges, once you’ve provided us with the move out date. This option sh...
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What is the process of submitting charges when I have an existing deposit adjudication decision?
If you’ve already been through independent adjudication to resolve your deposit charges, please submit the initial adjudication decision and any supporting evidence to the flatfair platform during ...
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What is the process of submitting charges when I have a deposit and agreement from the tenants?
If you’ve managed to secure an agreement from the tenant for the additional charges that exceed the deposit amount, you’ll need to provide evidence of this agreement on the charge submission page o...
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I have an adjudication decision, does that mean that there is no further review by flatfair?
flatfair reviews all proposed charges on our online platform along with any accompanying documentation to make the process as smooth and fast as possible. Sometimes an adjudication award only deal...
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How do insurance and other policies work together with Boost?
Boost works alongside landlord insurance products such as Rent and Legal Protection (RLP). flatfair Boost protection is only applicable for dilapidation and damage costs. It doesn’t cover unpaid re...