Claire Walker
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Recent activity by Claire Walker-
What is Boost?
Sometimes a five week traditional deposit alone doesn’t provide landlords with enough protection against unanticipated damage. Imagine a situation where your tenant leaves the property in a bad sta...
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Do Tenants have to agree to use Boost?
No, you don’t need to inform your tenant that you’ve purchased Boost, but they will be given the opportunity to log in to the platform to negotiate and settle any charges at the end of the tenancy.
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What happens to my Boost protection if the rent increases?
We know that when tenants are living in a property for a while, rent increases are left to the landlord’s discretion. For traditional deposits, tenants aren’t expected to top-up their initial depos...
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I don’t work with a letting agent, can I still buy Boost?
flatfair is currently only working with pre-approved national letting agents. Although we do work with landlords through their agents, so if you're a private or portfolio residential landlord looki...
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What if my last Boost Subscription Fee is charged right before my tenancy ends?
Our Terms make clear that all Boost subscription fees are non-refundable. However, if your final payment date is very close to the end of your tenancy we may agree (in our complete discretion) to i...
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What if I have paid my first Boost subscription fee but my tenancy does not go ahead?
If you’ve paid any subscription fees but your tenancy does not go ahead, we will refund you in full. Please contact us via email at support@flatfair.co.uk notifying us that the tenancy has not gon...
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How will I be charged for Boost?
You’ll be charged your subscription fee for Boost every month in advance. You’ll be charged your first monthly subscription fee the same day you sign up. After that, you’ll pay your subscription f...
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How do I change my payment method?
If you need to change your payment method for your Boost subscription, you can log into your account and update your payment details.
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Can I cancel my Boost subscription?
If you decide to cancel your Boost subscription you can do so on your plan page. You can cancel by giving 5 days notice before the next subscription payment date, and the subsequent charge will not...
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Can I purchase Boost at a later date?
Don’t worry, if your agent forgot to invite you to upgrade your account to Boost, or if you initially weren’t sure that Boost was the right choice for you but have since changed your mind, you can ...