Claire Walker
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Recent activity by Claire Walker-
What is an acceptable proof of address?
Got questions on what an acceptable proof of address (POA) looks like? It’s worth checking your reference report to help you decide which documents you can provide, and if you need a bit more clari...
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What is the Tenant Fees Act 2019?
The Tenant Fees Act, introduced by the Government in 2019, bans most letting fees in the private rented sector. The aim of the Act is to reduce the costs that tenants can face at the outset, and t...
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What is the flatfair offer?
If a tenant doesn’t settle their lawful charges at the end of a tenancy, flatfair may offer to purchase that debt from the landlord for up to six weeks’ worth of rent with a No Deposit Plan, as wel...
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Vulnerable Customer Policy
No one is immune to being vulnerable - it can happen to anyone, at any stage of life, under a variety of circumstances. We understand that this can lead to situations where you may need more help ...
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How can I share my payment details so someone can settle my end of tenancy charge for me?
You can find and share your link from the “please pay now” section of the flatfair platform. At the bottom of the screen, you will see the option to share payment link On choosing this option you w...
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I’ve received a payment request link from flatfair, what does this mean?
The payment link provided is a secure and reliable way to enable tenants who have opted to use flatfair instead of a traditional deposit to share their account details. The payment link is a secur...
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Festive opening hours
Over the holiday period, flatfair will be here to support with move in's. Please see our festive opening times below: 24 December : Open 10:00 - 14:00 25 December : CLOSED CHRISTMAS DAY 26 December...
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How does flatfair's end of tenancy process work?
Just like a traditional deposit, you can submit proposed charges at the end of a tenancy if you believe the tenants are responsible for the costs of damages or unpaid rent. Please note that you wil...
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What is the process of submitting charges when the value of the charges does not exceed the deposit amount?
If the value of the charges does not exceed the deposit amount, you won’t be eligible for any further charge payments. Boost only provides protection for landlords if the original traditional depos...
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How to close a Boost plan when there is a deposit
In order to submit charges against your Boost protection you will need to have provided us with the move out date of the tenancy as well as reached settlement with the tenants over the traditiona...