Claire Walker
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Articles
Recent activity by Claire Walker-
Why do guarantors need to provide their payment details?
At flatfair, guarantors are not liable for any upfront costs at the beginning of the tenancy, including the flatfair membership fee, and no payment is taken when their payment details are provided....
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I've moved out, how do I close my flatfair plan?
Once you have vacated the property at the end of your tenancy, your agent will be required to close your flatfair plan. This is because your agent is responsible for completing the end of tenancy p...
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How to remove a tenant from an active flatfair plan
When you have multiple tenants in a tenancy and either you have a change of tenant or a tenant has left the property mid-tenancy, it is essential that you keep the flatfair plan up to date with the...
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How to facilitate a change of sharer
When you have multiple tenants in a tenancy and either you have a change of tenant or a tenant has left the property mid-tenancy, it is essential that you keep the flatfair plan up to date with the...
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Tenant's guide to payment problems when joining flatfair
If your flatfair payment is unsuccessful, we recommend reading through our list of common payment issues below. If any funds have left your account but the payment has not been successful, they are...
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What is the flatfair offer?
If a tenant doesn’t settle their lawful charges at the end of a tenancy, flatfair may offer to purchase debt from landlords. flatfair then takes ownership of the recovery process. Landlords may als...
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What are flatfair's referencing criteria for private tenants?
To qualify for flatfair, tenants and guarantors must be fully referenced and have their income verified by a third party referencing provider. Tenants also need the right to rent in the UK, which s...
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How does flatfair's end of tenancy process work?
Letting agents or landlords can submit proposed charges at the end of a tenancy if they believe the tenants are responsible for the costs of damages or unpaid rent. This is what you should expect:...
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Dispute timeframes and process
Once a request to dispute and adjudicate the proposed charges is received, the case is sent to an external third party adjudication service. flatfair will notify all parties of a 5 day dispute cool...
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How do I pay my end of tenancy charges?
End of tenancy charges can be established in one of four ways: A tenant accepts the charges via the platform The charges are negotiated via proposed counter-charges and then accepted by the tenant...