Claire Walker

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Activity overview

Latest activity by Claire Walker
  • Claire Walker created an article,

    Tenant's guide to payment problems when joining flatfair

    If your flatfair payment is unsuccessful, we recommend reading through our list of common payment issues below. If any funds have left your account but the payment has not been successful, they are...

  • Claire Walker created an article,

    How do I pay my end of tenancy charges?

    End of tenancy charges can be established in one of four ways: A tenant accepts the charges via the platform The charges are negotiated via proposed counter-charges and then accepted by the tenant...

  • Claire Walker created an article,

    What does jointly and severally liable mean?

    On entering a tenancy agreement, all tenants and any guarantors are bound by its terms. Tenancy agreement terms by their nature usually include the stipulation that these parties are jointly and se...

  • Claire Walker created an article,

    How to sign a landlord offer

    As part of the flatfair offering we operate a discretionary model. In the event that we have opted to purchase the debt from the landlord we shall issue this through Hellosign.  An email will be se...

  • Claire Walker created an article,

    Dispute timeframes and process

    Once a request to dispute and adjudicate the proposed charges is received, the case is sent to an external third party adjudication service. flatfair will notify all parties of a 5 day dispute cool...

  • Claire Walker created an article,

    What does it mean if my case is in debt collection?

    In the event that flatfair has exhausted their internal recovery strategy, we reserve the right to and may appoint our offline recovery partners in cases of appointment.  flatfair will attempt to r...

  • Claire Walker created an article,

    Third Party Recovery

    In the event that flatfair has exhausted their internal recovery strategy, we reserve the right to and may appoint our offline recovery partners.  If your case is passed to our offline partners, th...

  • Claire Walker created an article,

    Assignment and Appointment Offers

    This type of Offer has two types of debt classifications for the established sum due to the Landlord.  Under the Assignment, flatfair Offers to purchase the debt from the landlord that the tenant o...

  • Claire Walker created an article,

    Appointment Only, when payment is made upon collection

    An Appointment Only offer is when the landlord has agreed to appoint flatfair as it’s authorised debt recovery agent to recover the established charge or the sum indicated in the Offer. flatfair sh...

  • Claire Walker created an article,

    Assignment Only, when a landlord payment is made upfront

    Under Assignment Only, flatfair Offers to purchase the debt from the landlord that the tenant owes and has not paid under the limitations of the landlord's flatfair service. The landlord assigns th...