Claire Walker

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Activity overview

Latest activity by Claire Walker
  • Claire Walker created an article,

    How to sign a landlord offer

    As part of the flatfair offering we operate a discretionary model. In the event that we have opted to purchase the debt from the landlord we shall issue this through Hellosign.  An email will be se...

  • Claire Walker created an article,

    Adjudication timeframes and process

    Once a request to adjudicate the proposed charges is received, the case is sent to an external third party adjudication service. flatfair will notify all parties of a 5 day dispute cool-down period...

  • Claire Walker created an article,

    What does it mean if my case is in debt collection?

    In the event that flatfair has exhausted their internal recovery strategy, we reserve the right to and may appoint our offline recovery partners in cases of appointment.  flatfair will attempt to r...

  • Claire Walker created an article,

    Third Party Recovery

    In the event that flatfair has exhausted their internal recovery strategy, we reserve the right to and may appoint our offline recovery partners.  If your case is passed to our offline partners, th...

  • Claire Walker created an article,

    Assignment and Appointment Offers

    This type of Offer has two types of debt classifications for the established sum due to the Landlord.  Under the Assignment, flatfair Offers to purchase the debt from the landlord that the tenant o...

  • Claire Walker created an article,

    Appointment Only, when payment is made upon collection

    An Appointment Only offer is when the landlord has agreed to appoint flatfair as it’s authorised debt recovery agent to recover the established charge or the sum indicated in the Offer. flatfair sh...

  • Claire Walker created an article,

    Assignment Only, when a landlord payment is made upfront

    Under Assignment Only, flatfair Offers to purchase the debt from the landlord that the tenant owes and has not paid under the limitations of the landlord's flatfair service. The landlord assigns th...

  • Claire Walker created an article,

    What is the Tenant Fees Act 2019?

    The Tenant Fees Act, introduced by the Government in 2019, bans most letting fees in the private rented sector.  The aim of the Act is to reduce the costs that tenants can face at the outset, and t...

  • Claire Walker created an article,

    Vulnerable Customer Policy

    No one is immune to being vulnerable - it can happen to anyone, at any stage of life, under a variety of circumstances.  We understand that this can lead to situations where you may need more help ...

  • Claire Walker created an article,

    How to close your Boost plan when there is a deposit and a legal dispute or settlement 

    To submit charges against your boost protection, make sure that you have completed the deposit release process as defined by the deposit provider. This release process might involve some element of...