In the event that flatfair has exhausted their internal recovery strategy, we reserve the right to and may appoint our offline recovery partners in cases of appointment.
flatfair will attempt to recover any outstanding debt using our third-party collection service on behalf of the landlord free of charge. Any recovered amounts will be remitted to you if we are successful.
If the status of your plan is ‘in debt collection` it will involve a robust collection and dialling strategy, where the tenants are contacted via telephone calls, letters, emails and sms messages. Following this an extensive trace is launched to locate the tenants at the correct property address, as well as tracing credit history.
This strategy will continue for up to 6 months or until our partners deem that the chances of recovery have fallen below 51%, at which point the case will be returned to you and you will be free to pursue the tenants directly, outside of the flatfair service. You are entitled to withdraw this appointment service at any time and pursue the debt yourself, but you would need to notify us of this decision.