What does it mean if my case is in debt collection?

flatfair uses a combination of internal and external collection methods.

We offer an in-house debt collection service and external sources for any legal routes and necessary court action.

If the status of your plan is ‘in debt collection` it will involve a robust collection and dialling strategy, where the tenants are contacted via telephone calls, letters, emails and SMS messages. Following this an extensive trace is launched to locate the tenants at the correct property address, as well as tracing credit history.

This strategy will continue for up to 6 months or until our partners deem that the chances of recovery have fallen below 51%, at which point the case will be returned to you and you will be free to pursue the tenants directly, outside of the flatfair service. You are entitled to withdraw this appointment service at any time and pursue the debt yourself, but you would need to notify us of this decision.