Just like a traditional deposit, you can submit proposed charges at the end of a tenancy if you believe the tenants are responsible for the costs of damages or unpaid rent. Please note that you will need to submit charges within the first 28 days after the tenancy end date or the date the tenants vacated the property.
If you want to submit charges, you can do so directly through the flatfair platform (please see our help centre article on closing a flatfair plan to learn more)
The process works like this:
- Once you have submitted all charges with any supporting evidence, our team will ensure everything is in place before they then send an email notification to the tenant.
- The tenant can then accept, counter or dispute the charges
- If they don't respond within 10 days, flatfair will automatically deem that the tenant(s) have accepted the charges.
- If the tenant(s) counter the proposed charge, you and your landlord will have a further 7 days to try to reach agreement with the tenant before the case is automatically referred to adjudication.
- If you choose to refer a charge to adjudication, you may need to pay an upfront adjudication fee of £100. This will be refunded to you if more than 75% of the proposed charge is adjudicated in your favour.
- Once a charge is established (either by your agreement or by adjudication), the tenant will have five days to complete payment
- Once the charges are resolved, the plan is closed.