What is the process of submitting charges when I have a deposit and agreement from the tenants?

If you’ve managed to secure an agreement from the tenant for the additional charges that exceed the deposit amount, you’ll need to provide evidence of this agreement on the charge submission page of our platform.

Please make sure that you submit the full value of the charges before any deductions are made from the deposit, and flatfair will calculate the maximum level of protection you’ll be eligible for.