Why am I being pursued for costs when I paid a deposit? 

When you started your tenancy, your landlord signed up to a flatfair Deposit Boost subscription which provides additional protection in the event of accidental damage that falls outside of a traditional deposit. 

Sometimes a five week traditional deposit alone just doesn't provide landlords with enough protection against unanticipated damage. With flatfair’s Deposit Boost, landlords benefit from additional protection against damages and dilapidation costs, including cleaning and gardening, for the value of up to six weeks’ rent. 

Whilst we understand that sometimes accidents happen, in signing your tenancy agreement you contractually agreed to maintain the property and to ensure that your landlord is not out of pocket at the end of the tenancy. That means, if there are accidental damages that exceed the deposit amount, by law you will have to settle them with the landlord. flatfair is here to make sure this happens in a fair and transparent way and helps both landlord and tenants navigate this without the need for court proceedings.